Closed account

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markhore
Posts: 9
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

Closed account

Post by markhore » Mon Feb 15, 2021 12:28 pm

Hi can I make sure my account is closed
Exetel disconnected it last Tuesday but still showing live in “my exetel”
Can you confirm
1- I won’t be charged again
2- if any money you are refunding as accounts paid month in advance ??
Thankyou

nilushid
Admin
Posts: 1198
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Closed account

Post by nilushid » Tue Feb 16, 2021 10:49 am

markhore wrote:
Mon Feb 15, 2021 12:28 pm
Hi can I make sure my account is closed
Exetel disconnected it last Tuesday but still showing live in “my exetel”
Can you confirm
1- I won’t be charged again
2- if any money you are refunding as accounts paid month in advance ??
Thankyou
Hi

Can you PM me your customer ID or the service number to check on this?

Thanks

markhore
Posts: 9
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

Re: Closed account

Post by markhore » Tue Feb 16, 2021 12:11 pm

Customer number 338721

nilushid
Admin
Posts: 1198
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Closed account

Post by nilushid » Tue Feb 16, 2021 1:36 pm

markhore wrote:
Tue Feb 16, 2021 12:11 pm
Customer number 338721
Thanks for the details. We will check and get back to you asap.

nuwanthaa
Exetel Staff
Posts: 138
Joined: Fri Jan 17, 2020 10:20 pm

Re: Closed account

Post by nuwanthaa » Tue Feb 16, 2021 3:19 pm

Hi,

We sent an email to your nominated email address under the reference: Case-755090. Please check the email at your earliest convenience.

We apologize for any inconvenience caused.

Regards

markhore
Posts: 9
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

Re: Closed account

Post by markhore » Tue Feb 16, 2021 3:30 pm

I have emailed back to that email as some of the dates are incorrect saying account closed today but exetel disconnected me last week the 9th February without my consent ????

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