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Being charge for long distance calls with other provider.

Posted: Tue Aug 04, 2009 11:33 am
by dtn22
Hi,

When i apply for my ADSL2 connection i've selected Exetel as my long distance calls but then when i received my 1st invoice i had been charged with $10. I believe there this is an error, can i have this look at please??

Regards,
Danny

Re: Being charge for long distance calls with other provider.

Posted: Wed Aug 05, 2009 8:02 am
by dtn22
Hi,

I still havent heard from the billing team since i email my enquiry 2 days ago, could someone please find out why i had been charged $10 for using long distance calls with other provider when i select Exetel for my long distance calls?

Cheers,
Danny

Re: Being charge for long distance calls with other provider.

Posted: Wed Aug 05, 2009 12:45 pm
by JasonM
What is the ticket number for this issue?
It should be in the subject of the auto reply from Billing.

Re: Being charge for long distance calls with other provider.

Posted: Wed Aug 05, 2009 1:34 pm
by dtn22
Jason,

The ticket number is 1520542.

Regards,
Danny