Billed without supporting invoice?

[Igortsky]

I have sent an email about this issue but forgot about the ticket system. I logged in to that to open a ticket, but my email address does not come up, and without that I can't submit a ticket. The problem is that I have already been billed for October, but on the 2/11/2009 there was an amount billed to my credit card with no supporting invoice showing on my members page. How do I go about clearing up this issue please?

Thank You
Evert

[JasonM]

Email billing@exetel.com.au so they can investigate.

At the start of the month (when billing is done), they can be abnormally busy, so you may need to be patient before receiving a reply.

[Igortsky]

Thanks Jason, email has been sent.

Evert