Billed without supporting invoice?

Note: For official invoice and billing responses use billing@exetel.com.au
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Igortsky
Posts: 9
Joined: Thu Sep 18, 2008 7:51 am
Location: NSW

Billed without supporting invoice?

Post by Igortsky » Wed Nov 04, 2009 5:16 pm

I have sent an email about this issue but forgot about the ticket system. I logged in to that to open a ticket, but my email address does not come up, and without that I can't submit a ticket. The problem is that I have already been billed for October, but on the 2/11/2009 there was an amount billed to my credit card with no supporting invoice showing on my members page. How do I go about clearing up this issue please?

Thank You
Evert

JasonM

Re: Billed without supporting invoice?

Post by JasonM » Wed Nov 04, 2009 5:21 pm

Email billing@exetel.com.au so they can investigate.

At the start of the month (when billing is done), they can be abnormally busy, so you may need to be patient before receiving a reply.

Igortsky
Posts: 9
Joined: Thu Sep 18, 2008 7:51 am
Location: NSW

Re: Billed without supporting invoice?

Post by Igortsky » Wed Nov 04, 2009 5:29 pm

Thanks Jason, email has been sent.

Evert

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