Page 2 of 2

Re: where to find my payment history

Posted: Mon Feb 15, 2010 6:16 pm
by foziebear69
Sable, thank you for your response, can you please answer the following
sable wrote:It is not up to Exetel to keep track of ad hoc payments you have made when it is very clear that these type of payments are not allowed.
1. Whos job is it, surely your account department would have the deposits listed against the invoice number

2. Ok i can accept that I made an error paying by bpay and i will organise for the payments to cease, but can you please tell me why the front of my bill that i receive every month gives me the option to pay by bpay
as per the copy below

Please find attached the current tax invoice for your account.

If you currently pay your account by either Direct Debit or Credit Card, the payable balance should be zero.

If you currently pay your account by EFT (electronic fund transfer), please use the following bank details to transfer the payable balance.

Bank: Westpac

BSB No: 032097

Account Number: 182459

Account Name: Exetel Pty Ltd

When you arrange an EFT, please use the tax invoice number as a reference number.[/b]

I took this information to mean that i could make payments by EFT (bpay), surely if this is not correct why is it on the front of my bill !!!!

sable wrote:You are not going to get antwhere complaining to ACCC et al, it is you who has broken the rules.
3. I have not broken any rules at all, All I did was to try and pay my account in advance,(as im going overseas next month and wanted to make sure it was covered in case i max out the credit card) as for not being able to view my account payment details and history on a permanent screen, im sure that the ACCC or the TIO would be interested, any simple accounting system would take care of this matter, I know Exetel offers great value for money, thats why I joined your company, but surely being able to see ones payment history is a very basic function,(even from a very basic company like yours)
I understand the need to keep costs down when running this type of ISP, and I know there is not a lot of margin but surely there is a way to pay your bills in advance. If i could i would keep my bill at least 2 months in credit at all times.

Also this thread has been on the boards since the 3rd of February, thats 12 days ago, ive had more responses today than any other time, simply amazed.


Re: where to find my payment history

Posted: Mon Feb 15, 2010 8:36 pm
by sable

Are you on a residential or business grade service?

If residential please refer to clause 10.4 of Terms and Conditions
10.4 The Customer may pay by one of the payment methods as set out in the payment notification, on the back of the invoice or on Exetel's websites. For residential grade services, payment can only be made by direct debit or credit card.

Re: where to find my payment history

Posted: Mon Feb 15, 2010 9:43 pm
by foziebear69
Sable, I understand that now, and as i said ive changed my details with my bank and cancelled the eft payment,
you still haven't answered the questions ive asked.

Why does my bill have EFT on it if it is not available to residential customers ?

Why cant I view payments that i have made ?

Why cant i pay my bill in advance ?


Re: where to find my payment history

Posted: Mon Feb 15, 2010 11:51 pm
by James
foziebear69 wrote:I have also made extra payments by Bpay, these dont show on my account and i am wondering where to find this information,
If you had read the WHOLE thread you would have realised this, before responding.

what i am after is a screen that shows all payments debits and credits, so i can see whether im in front of behind in my payments
Well that was silly, we don't have the ability for you to make additional payments, nor do your invoices for the last few months have any payment details of our bank account.

Do you have a billing reference number I can have a look at for you?

Re: where to find my payment history

Posted: Tue Feb 16, 2010 12:08 am
by foziebear69
have sent you a pm with all the billing and account details

Re: where to find my payment history

Posted: Tue Feb 16, 2010 8:44 am
by James
Billing are looking at this now.

Re: where to find my payment history

Posted: Mon Feb 22, 2010 10:34 pm
by foziebear69

Dear Sir/Madam,

You may view your invoices by logging into the Secure Members Facility located at:

2) WIRELESS (Unwired) + VOICE :

Click on �View Your Invoices� then click on your ADSL/Wireless and/or Telephone invoice link.

Information on how to login to the ADSL Secure Members Area is located at & the ADSL billing schedule is located at

Re: where to find my payment history

Posted: Tue Feb 23, 2010 9:39 pm
by foziebear69
This matter has now been sorted out to my satisfaction