Service fee $5?

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syncmaster
Posts: 43
Joined: Fri Sep 14, 2007 10:15 am
Location: Sydney

Service fee $5?

Post by syncmaster » Thu Apr 22, 2010 8:53 am

hi

can Exetel staff clarify following fee structure I can see for my plan detal in user portal?

Plan Type: NAK2A
Monthly Access Charge: $45.00
Service Surcharge: $5.00


What is this service surchage $5 and is it payable to me from now on?
Thanks,

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Service fee $5?

Post by CoreyPlover » Mon May 03, 2010 1:56 pm

Exetel increased the prices of out-of-contract services, such as NAK2 plans, by $5 from April. Just think of it as a $50 monthly access charge. You might want to consider the newer Z/NoTel plans too as you might find ones in there for cheaper and/or with more download quota. Since no new infrastructure is involved in a NAK2 -> Z/NoTel changeover, it would simply be a billing change and no new contract would apply
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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