Only one DID

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aleclangford
Posts: 32
Joined: Thu Mar 18, 2010 7:50 am
Location: Canberra

Only one DID

Post by aleclangford » Sat May 01, 2010 8:35 am

I'm on a naked internet plan with VoIP, and a single DID,
last month was fine i was charged 4 dollars something for the calls I made but this month I was charged 5 dollars and it is listed as a minimum monthly charge on my phone bill.
Could someone please explain that to me?

TIA
Alec

Himantha
Exetel Staff
Posts: 181
Joined: Fri May 11, 2007 1:44 am

Re: Only one DID

Post by Himantha » Mon May 03, 2010 1:54 pm

I have corrected your VOIP plan, if you’re seeking for a refund - please e-mail billing@exetel.com.au including link to this post.

Gabriel8
Posts: 9
Joined: Sun Jun 06, 2010 9:48 pm
Location: Perth, W.A, Australia

Re: Only one DID

Post by Gabriel8 » Sat Jul 03, 2010 1:14 am

I also have the same problem. I was charged $4.67 as the minimum monthly charge although I only have 1 DID.
I emailed billing on Thursday 1/07/2010 in the afternoon and have not yet had a response.
How many people work in billing and how long normally does a person have to wait for a response?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Only one DID

Post by CoreyPlover » Sat Jul 03, 2010 3:55 pm

Gabriel8 wrote:how long normally does a person have to wait for a response?
A couple of days is not unusual
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Gabriel8
Posts: 9
Joined: Sun Jun 06, 2010 9:48 pm
Location: Perth, W.A, Australia

Re: Only one DID

Post by Gabriel8 » Sat Jul 03, 2010 5:13 pm

CoreyPlover wrote:
Gabriel8 wrote:how long normally does a person have to wait for a response?
A couple of days is not unusual
Thanks Corey.

Gabriel8
Posts: 9
Joined: Sun Jun 06, 2010 9:48 pm
Location: Perth, W.A, Australia

Re: Only one DID

Post by Gabriel8 » Mon Jul 05, 2010 5:49 pm

Billing for voip fixed today. Thank you Exetel Billing and Corey.

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