I'm on a naked internet plan with VoIP, and a single DID,
last month was fine i was charged 4 dollars something for the calls I made but this month I was charged 5 dollars and it is listed as a minimum monthly charge on my phone bill.
Could someone please explain that to me?
TIA
Alec
Only one DID
Re: Only one DID
I have corrected your VOIP plan, if you’re seeking for a refund - please e-mail billing@exetel.com.au including link to this post.
Re: Only one DID
I also have the same problem. I was charged $4.67 as the minimum monthly charge although I only have 1 DID.
I emailed billing on Thursday 1/07/2010 in the afternoon and have not yet had a response.
How many people work in billing and how long normally does a person have to wait for a response?
I emailed billing on Thursday 1/07/2010 in the afternoon and have not yet had a response.
How many people work in billing and how long normally does a person have to wait for a response?
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CoreyPlover
- Volunteer Site Admin
- Posts: 5922
- Joined: Sat Nov 04, 2006 2:24 pm
- Location: Melbourne, VIC
Re: Only one DID
A couple of days is not unusualGabriel8 wrote:how long normally does a person have to wait for a response?
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au
Re: Only one DID
Thanks Corey.CoreyPlover wrote:A couple of days is not unusualGabriel8 wrote:how long normally does a person have to wait for a response?
Re: Only one DID
Billing for voip fixed today. Thank you Exetel Billing and Corey.