OTA not charged for excess

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greesha
Posts: 35
Joined: Tue Jan 12, 2010 2:17 pm
Location: Brisbane

OTA not charged for excess

Post by greesha » Thu Jul 01, 2010 12:46 pm

I moved to the OTA last month. I had full speed the whole month but wasn't charged for excess usage. When I went over the 10GB and kept full speed and got told by support that my account was set to excess @ 50c/GB I happily used lots of peak (knowning I would pay for it). I have just got my bill and there isn't any excess usage. Should I have been charged or was I just lucky I didn't get shaped? Whats the deal with the first month on the new plans are they on the no excess/shaped by default? I selected the 50c/GB option on the 25th / June and it now says that my selection is active so I am going to assume I will be charged for my peak excess.

Ravenous
Posts: 325
Joined: Thu Apr 24, 2008 4:44 pm
Location: Brisbane, Qld

Re: OTA not charged for excess

Post by Ravenous » Thu Jul 01, 2010 1:00 pm

Possibly the shaping was functionally removed by support, but the 50c per GB charge was 'pending' in the billing systems until 1st July, therefore billing systems saw you as "shaped do not charge" until the end of the month??

Just a stab in the dark.

Check Member Facilites --> View My Service Details --> Change Peak Excess Downloads Option
Table at the top should look something like:
Service Number...Request Date............Request Status... Access Charge After Included Peak Download
########## ......2010-06-25 18:23:35... ACTIVE .............$0.50 Per GB thereafter

greesha
Posts: 35
Joined: Tue Jan 12, 2010 2:17 pm
Location: Brisbane

Re: OTA not charged for excess

Post by greesha » Thu Jul 01, 2010 1:20 pm

Yep that's what mine looks like. Well I certainly won't complain that I havn't been charged but I also won't complain if the charge turns up next month.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: OTA not charged for excess

Post by CoreyPlover » Fri Jul 02, 2010 12:32 pm

greesha wrote:but I also won't complain if the charge turns up next month.
Very prudent and sensible approach to take. The 50c excess option has had its fair share (probably more) of implementation glitches and queries, so I'd expect things to be running as intended next (this) month.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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