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Plan change charges

Posted: Sat Jan 01, 2011 10:43 am
by gavin
I've had an e-mail saying that if I don't change my plan I will be charged an extra $10 a month. Which is fine, I understand that these things may need to happen from time to time.

What I'm not happy about is that to change my plan I will be charged $40! Surely if we are bing requested by Exetel to change, there should be no charge to do so?

Re: Plan change charges

Posted: Sat Jan 01, 2011 12:33 pm
by CoreyPlover
From ForumAdmin's post on viewtopic.php?f=4&t=37427:
ForumAdmin wrote:There are also new plans on the Exetel User Facilities which you may prefer to change to and, from Monday next week, there will be no plan change charge should you elect to do this.

Re: Plan change charges

Posted: Sat Jan 01, 2011 3:28 pm
by gavin
Thanks. it's a pity this info wasn't in the e-mail that was sent out, but better late than never in this case.

Re: Plan change charges

Posted: Sat Jan 01, 2011 3:45 pm
by Douglas
I am sick and tired of changing plans. I not long changed plans and now you want to do it again! I am sorry a contract is a contract and it is not one sided where you think you can just force people to change. I will be ringing consumer affairs about this one! this is the third time!!!! NOT HAPPY JAN

Re: Plan change charges

Posted: Sat Jan 01, 2011 4:28 pm
by bodogbodog
Douglas wrote:I am sick and tired of changing plans. I not long changed plans and now you want to do it again! I am sorry a contract is a contract
Are you actually in a contract at the moment? - if so when does it expire? - if you're actually in contract then NOTHING changes - if you're not then clearly Exetel or you can do whatever you/they like

If you do have to change note that there is no plan change fee wef from Monday 4/1/11 if you are effected by the plan changes

Re: Plan change charges

Posted: Sat Jan 01, 2011 4:52 pm
by Douglas
The letter sent out is poorly written!!

Re: Plan change charges

Posted: Sun Jan 02, 2011 12:27 am
by CoreyPlover
Douglas wrote:I am sick and tired of changing plans. I not long changed plans and now you want to do it again! I am sorry a contract is a contract and it is not one sided where you think you can just force people to change. I will be ringing consumer affairs about this one! this is the third time!!!! NOT HAPPY JAN
I'm sick and tired of people posting before reading and understanding things...but I've long since come to accept that the world is quite devoid of rational people, so here goes:

A contract is indeed a contract: Your's is still in force, and you are not subject to any changes. This price increase only applies to out of contract plans (as clarified by viewtopic.php?f=4&t=37427). That is what was meant in the email when it said "old plans". I accept that the email might have been lacking in clarity in that respect but that is no justification to make spurious allegations and empty threats. Nobody is forcing you to change at the moment (however, once your contract is over you'll be advised of the price increase and you'll need to re-evaluate). I would advise not wasting consumer affairs' time like I suspect you have done so twice now already.

Re: Plan change charges

Posted: Mon Jan 03, 2011 9:02 am
by Douglas
It was not an empty threat buddy. This now has me thinking about changing ISP's. If exetel keep whining about costs they will loose lots of others too. Charge new people the correct amount and get your business in order. Obviously by all the other posts I wasn't the only one to read the letter as I did. I note, by reading other threads, I am not the only one who is tired of plan charges changing.

Re: Plan change charges

Posted: Mon Jan 03, 2011 10:03 am
by Klaas
Douglas wrote:Charge new people the correct amount and get your business in order.
Which is what the new set of plans now available, and the price increase for old plans, are designed to do. A consolidation of plan types and charges.

Re: Plan change charges

Posted: Mon Jan 03, 2011 10:12 am
by Douglas
a $22 increase on my comparable plan is a huge increase and is certainly got me thinking. I will not whine I will just think and decide!

Re: Plan change charges

Posted: Tue Jan 04, 2011 3:29 pm
by ajhoward
My contract ends in march this year, if I decide to change to another provider before than will I be charged the exit fee?

Re: Plan change charges

Posted: Tue Jan 04, 2011 3:56 pm
by CoreyPlover
ajhoward wrote:My contract ends in march this year, if I decide to change to another provider before than will I be charged the exit fee?
Repeated from viewtopic.php?p=285927#p285927:
I'd assume so. After all, that is what a contract is. But if you schedule the exit for the last day of your contract, you'll avoid both the exit fee and the increased monthly charges. Email residentialsupport@exetel.com.au to confirm exactly what date you should use to effect such an exit.

Re: Plan change charges

Posted: Tue Jan 04, 2011 8:11 pm
by panchaldev
My contract finished in May 2010. I changed my plan last week from some INC2DSL to OTL-A ($43.00/month). The plan change took effect from 1st January 2011. I didn't sign a new contract and paid $40. I read the January newsletter which said that $10.00 will be charged to the old plans. So, I was happy that I made the right decision of plan change at the right time. But soon after I changed my plan last month, it disappeared and new plans came in.

I just finished the call will Sales Rep and she said that I'll have to pay $10.00 increase per month. I explained her my situation as above and now my options are a) pay $10.00 every month or b) change to the current/new minimum plan and pay $55.00 per month with 12months new contract (starting from next month).

As I understand and I know most of you will agree that OTL-A has become an old plan to them because Exetel keeps introducing new plans almost every month and removing the previous ones. Now my situation is that my new plan OTL-A has become old and I haven't signed a new contact.

Both emails, one sent on 1st Jan and another sent today are completely confusing and contradicting from each other. January email says that the old plan holders (no mention of which plans are old) will be affected. And, today's email says Ouf-Of-Contract customers will be affected.

This is absolutely not acceptable.

Re: Plan change charges

Posted: Tue Jan 04, 2011 9:33 pm
by CoreyPlover
panchaldev wrote:Both emails, one sent on 1st Jan and another sent today are completely confusing and contradicting from each other. January email says that the old plan holders (no mention of which plans are old) will be affected. And, today's email says Ouf-Of-Contract customers will be affected.
I don't think it is contradictory at all. "Out of contract" = "Old".

If you feel that the timing of the change, and the $40 paid to avoid a new contract entitles you to special consideration (and I'll admit that you do make a good point), you should email billing@exetel.com.au to have the issue resolved.

Re: Plan change charges

Posted: Thu Jan 06, 2011 11:26 pm
by teakwood
CoreyPlover wrote:I don't think it is contradictory at all. "Out of contract" = "Old".
Of course it's contradictory. I've been out of contract for three years. On December 1, 2010, I changed plans (after a phone call a month or two earlier from Exetel suggesting I do so). You're telling me my shiny new plan is old, yet it is totally unrelated to my being out of contract.

Why did you waste my time and money having someone call me to suggest I change plans when you had this in the pipeline? :roll:

I've referred a lot of people to Exetel (having followed John since I was a customer in his early Swiftel days). I know several of them will be coming to me asking for a new recommendation after this email. :evil: