Plan change fee for TCV2-REGION-200

Note: For official invoice and billing responses use billing@exetel.com.au
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woodle
Posts: 20
Joined: Sat Sep 09, 2006 12:58 am

Plan change fee for TCV2-REGION-200

Post by woodle » Sat Feb 26, 2011 2:11 pm

On the Whirlpool thread regarding this plan it seems that some people have been told there is a $40 plan change fee but others have been told, in writing, that the plan change fee is $0.00. Is this correct, and if so, why?

CoreyPlover
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Location: Melbourne, VIC

Re: Plan change fee for TCV2-REGION-200

Post by CoreyPlover » Mon Feb 28, 2011 11:10 am

Possibly related to whether a new 12 month contract is taken up. Email billing@exetel.com.au for an official response
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

ch0cb0mb
Posts: 14
Joined: Sat Aug 23, 2008 2:37 pm
Location: Katanning

Re: Plan change fee for TCV2-REGION-200

Post by ch0cb0mb » Mon May 16, 2011 1:47 am

hi Exetel,
i was looking at the TCV20-REGION-200 plan and i would like to know if the $10 service charge is included with the $60 monthly charge?

or is it..

$60 monthly + $10 service charge = total $70 ?

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Plan change fee for TCV2-REGION-200

Post by ForumAdmin » Mon May 16, 2011 10:30 am

ch0cb0mb wrote:hi Exetel,
i was looking at the TCV20-REGION-200 plan and i would like to know if the $10 service charge is included with the $60 monthly charge?

or is it..

$60 monthly + $10 service charge = total $70 ?
There is no 'service' charge on that plan or on any other current Exetel plan.

ch0cb0mb
Posts: 14
Joined: Sat Aug 23, 2008 2:37 pm
Location: Katanning

Re: Plan change fee for TCV2-REGION-200

Post by ch0cb0mb » Mon May 16, 2011 1:44 pm

thats good to hear. because now i am charged $10 extra for Service Surcharge on my T1500-B plan which is $43. total $53.00
Extra $7 i can get adsl2 :)

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