Plan Change Fee Reduction

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rm555
Posts: 18
Joined: Wed May 05, 2010 12:09 pm
Location: Sydney

Plan Change Fee Reduction

Post by rm555 » Wed Jun 01, 2011 4:32 pm

Hi.

My brother applied for a plan change on Sunday and was billed earlier today for $40. He just noticed that the plan change fee has now gone down to $20. Is there a way for him recover the $20 more that he had to pay or is he out of luck? His service number is 0263524534.

Thanks.

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Plan Change Fee Reduction

Post by shoner » Wed Jun 01, 2011 5:36 pm

rm555 wrote:Hi.

My brother applied for a plan change on Sunday and was billed earlier today for $40. He just noticed that the plan change fee has now gone down to $20. Is there a way for him recover the $20 more that he had to pay or is he out of luck? His service number is 0263524534.

Thanks.
The price at which the plan change was initiate was $40. Hence this cannot be changed. However if you need further clarification please email billing@exetel.com.au
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