SLA for response??

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icbu
Posts: 39
Joined: Wed Jan 21, 2004 6:02 am
Location: Victoria!

SLA for response??

Post by icbu » Thu Jun 16, 2011 10:01 pm

Hi,

I'm currently being billed too much per month (as apposed to what I signed up for and printed the page on signup!) for ADSL2 but raised ticket# 4012609 on 1st June and am yet to have any response, despite multiple emails from myself and a phone call.

Is there any chance this can be solved prior to me being charged too much again at the end of the month?

Thanks!

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: SLA for response??

Post by ShaminG » Thu Jun 16, 2011 10:30 pm

I will assure you that this will be resolved before the end of the month. :D

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