voip call wrong charge

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yscao67
Posts: 2
Joined: Sun Oct 11, 2009 8:55 am
Location: sydney

voip call wrong charge

Post by yscao67 » Wed Aug 31, 2011 11:04 am

Hi,

my service no. is 0283990680
my full name is YONGSHENG CAO

I noticed that there is a VoIP calling - 0280905260 - 2 calls - $20.55 in my account.

I want to say this call did not get through. That day I used my telephone to call a mobile(No. is 0411453665), but no body answered, so I just left the telephone on the table without hunging up. the mobile never pick up the call and answer, so the calling did not get through to the mobile.( in the mobile calling record shows 1 missed call from 0280905260 at that time).

Since the call did not get connection to the mobile, I think the charge of $20.55 for this call is unreasonable. please remove this charge.

I have writen an email to the bill@exetel.com.au, but nobody give me answer.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: voip call wrong charge

Post by Dazzled » Wed Aug 31, 2011 11:30 am

billing@exetel.com.au is the correct address, I hope you sent the message there. They will always reply with a ticket number. Give them a few days, and if you don't get an answer reply to their email, preserving the number in the header.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: voip call wrong charge

Post by rukshani » Wed Aug 31, 2011 2:21 pm

yscao67 wrote:Hi,

my service no. is 0283990680
my full name is YONGSHENG CAO

I noticed that there is a VoIP calling - 0280905260 - 2 calls - $20.55 in my account.

I want to say this call did not get through. That day I used my telephone to call a mobile(No. is 0411453665), but no body answered, so I just left the telephone on the table without hunging up. the mobile never pick up the call and answer, so the calling did not get through to the mobile.( in the mobile calling record shows 1 missed call from 0280905260 at that time).

Since the call did not get connection to the mobile, I think the charge of $20.55 for this call is unreasonable. please remove this charge.

I have writen an email to the bill@exetel.com.au, but nobody give me answer.
I have asked a billing representative to look in to your issue. She will send you an email on this shortly.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: voip call wrong charge

Post by rukshani » Wed Aug 31, 2011 3:56 pm

A billing representative has replied to you through ticket ID - 4385898.

outbush
Posts: 327
Joined: Fri Jun 08, 2007 8:49 am

Re: voip call wrong charge

Post by outbush » Wed Aug 31, 2011 7:46 pm

yscao67 wrote:Hi,
I noticed that there is a VoIP calling - 0280****** - 2 calls - $20.55 in my account.
I want to say this call did not get through. That day I used my telephone to call a mobile(No. is 0411453665), but no body answered, so I just left the telephone on the table without hunging up.
Well its obvious, by that bill that you had a connection, even though it was no good and to leave the phone going with a bad connection is a no-no.

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