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Home access exempt bill

Posted: Fri Sep 02, 2011 3:40 am
by bigshow
Anyone know what Home Access Exempt is? I've been billed $6.50 per month for it and back charged for the past 3mths.

Re: Home access exempt bill

Posted: Sun Sep 04, 2011 4:20 pm
by ForumAdmin
I will ask the appropriate person to give you a full explanation.

I think you will find that they are additional services you had on your telephone line when you were with Telstra that Telstra's billing system has only just caught up with billing Exetel for.

When you transferred the billing of the line you automatically transferred the additional chargeable services.

Check your last Telstra/other supplier bill to see what these charges are.

Re: Home access exempt bill

Posted: Sun Sep 04, 2011 10:54 pm
by bigshow
OK, thanks for looking into it.

I previously had completely standard Telstra homeline budget $20.95 and never made or received a PSTN call on it.

Re: Home access exempt bill

Posted: Mon Sep 05, 2011 9:08 am
by ExetelVoice
We will need to liaise with Telstra wholesale on this to get a definitive answer.

Could you please email your PSTN service number to chriss@exetel.com.au

Re: Home access exempt bill

Posted: Thu Sep 08, 2011 2:34 pm
by jazzeddie1234
I recieved the same bill so have also emailed my pstn number to chriss

Re: Home access exempt bill

Posted: Thu Sep 15, 2011 11:02 am
by ExetelVoice
Please be advised this issue has been rectified. Our billing mistake.
This won't be charged in future and any previous charges will be refunded.