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Years of Service Discount

Posted: Fri Oct 07, 2011 12:51 pm
by squeakytown
Hi,

I have been a member of Exetel sine July 2005. Is there a discount that should be applied after 6 years?

Thanks.

Re: Years of Service Discount

Posted: Wed Oct 12, 2011 8:40 pm
by CoreyPlover
There is a "Pioneer discount" but it is for people who joined before 31 December 2004. It is given in recognition to the early adopters who took a "leap of faith" with a brand new, unknown ISP – allowing exetel to startup.

Re: Years of Service Discount

Posted: Sat Apr 19, 2014 4:26 pm
by bodogbodog
Exetel - are you able to share how many of us Pioneers still exist?
Clearly I'm very pleased to have been an early adopter and have enjoyed almost a decade long relationship with Exetel - last time I saw a number published there were 258 Pioneers still with Exetel - but that was sometime ago
How many are left now?

Re: Years of Service Discount

Posted: Sat Apr 19, 2014 7:45 pm
by gong_guy
I'm one ! :D

Re: Years of Service Discount

Posted: Wed Apr 30, 2014 6:55 am
by thomashouseman
I'm one too, but am not getting a pioneer discount anymore as I only have a mobile with Exetel now as I moved to Telstra cable after 6 months of being promised new plans and Exetel not delivering. Now loving 20x my previous ADSL speed.

T.

Re: Years of Service Discount

Posted: Thu May 01, 2014 9:30 am
by James
bodogbodog wrote:Exetel - are you able to share how many of us Pioneers still exist?
Clearly I'm very pleased to have been an early adopter and have enjoyed almost a decade long relationship with Exetel - last time I saw a number published there were 258 Pioneers still with Exetel - but that was sometime ago
How many are left now?
About the same number, but it is impossible to track if our early customers are still with us, any modification to an old service created a new customer ID/record.

Re: Years of Service Discount

Posted: Fri May 02, 2014 11:47 pm
by bodogbodog
James wrote:About the same number, but it is impossible to track if our early customers are still with us, any modification to an old service created a new customer ID/record.
James - Thanks - wouldn't there be a record of how many are receiving the Pioneer discount these days? (if its commercially sensitive to reveal how many of us "old timers" there still are that's ok - just curious as to how many "originals" are going to be celebrating 10 years with Exetel this year

Re: Years of Service Discount

Posted: Sat May 03, 2014 9:35 am
by James
bodogbodog wrote:
James wrote:About the same number, but it is impossible to track if our early customers are still with us, any modification to an old service created a new customer ID/record.
James - Thanks - wouldn't there be a record of how many are receiving the Pioneer discount these days? (if its commercially sensitive to reveal how many of us "old timers" there still are that's ok - just curious as to how many "originals" are going to be celebrating 10 years with Exetel this year
About the same as last time it was reported.

Re: Years of Service Discount

Posted: Sat May 03, 2014 7:23 pm
by bodogbodog
James wrote:About the same as last time it was reported.
Thanks
Not a big surprise really - why leave if you're getting good service and competitive packages?

Re: Years of Service Discount

Posted: Wed Dec 10, 2014 9:30 am
by Aphid
Has the Pioneer discount been removed?

My last 5 invoices don't have it anymore.

Re: Years of Service Discount

Posted: Wed Dec 10, 2014 3:05 pm
by James
Aphid wrote:Has the Pioneer discount been removed?

My last 5 invoices don't have it anymore.
Did you move?

Re: Years of Service Discount

Posted: Wed Dec 17, 2014 11:20 am
by Aphid
No, I haven't moved for more than 12 years now.

I have changed plans over the years but that has never interrupted the Pioneer Discount before.

Re: Years of Service Discount

Posted: Wed Dec 17, 2014 3:54 pm
by AzwanM
Aphid wrote:No, I haven't moved for more than 12 years now.

I have changed plans over the years but that has never interrupted the Pioneer Discount before.
We have escalated this to the relevant team and a confirmation was sent to your nominated e-mail address on 11-12-2014

Re: Years of Service Discount

Posted: Wed Jan 28, 2015 12:40 pm
by Aaphid
AzwanM wrote:We have escalated this to the relevant team and a confirmation was sent to your nominated e-mail address on 11-12-2014
Hi. Has there been any progress with this?

Re: Years of Service Discount

Posted: Thu Jan 29, 2015 10:34 am
by James
Please send me your details (james@exetel.com.au