Wrong VoIP billing

Note: For official invoice and billing responses use billing@exetel.com.au
Post Reply
notoriousft
Posts: 55
Joined: Fri Jun 26, 2009 3:28 pm
Location: ACT

Wrong VoIP billing

Post by notoriousft » Sat Oct 08, 2011 2:43 pm

Hi,

I opened up a ticket regarding 13/18 calls being charged at mobile call rates (ticket ID 4452909) on 25th of September and I still didn't get a resolution from Exetel. It was a very simple query, just refunding the extra charges on my 13/18 voip calls but I think you are extremely busy...

Please resolve my issue with a reasonable time frame.

Thanks

User avatar
stevecJ
Forum Admin
Posts: 1038
Joined: Wed Jan 06, 2010 9:48 am

Re: Wrong VoIP billing

Post by stevecJ » Mon Oct 10, 2011 9:25 am

notoriousft wrote:Hi,

I opened up a ticket regarding 13/18 calls being charged at mobile call rates (ticket ID 4452909) on 25th of September and I still didn't get a resolution from Exetel. It was a very simple query, just refunding the extra charges on my 13/18 voip calls but I think you are extremely busy...

Please resolve my issue with a reasonable time frame.

Thanks
Hi Notoriousft,

I have forwarded this ticket to the billing team leader and will update you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply