Previous month's usage

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MarkSnell
Posts: 50
Joined: Sun Sep 21, 2008 10:05 am
Location: Woy Woy NSW

Previous month's usage

Post by MarkSnell » Wed Oct 19, 2011 7:42 am

I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?


All the best

Mark

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Previous month's usage

Post by rukshani » Wed Oct 19, 2011 2:03 pm

MarkSnell wrote:I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?


All the best

Mark
Hi Mark

I'm checking on this for you, will write soon.

Regards
Rukshani

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Previous month's usage

Post by Thushari » Wed Oct 19, 2011 4:44 pm

MarkSnell wrote:I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?
Hi Mark,

I have replied to your query with email reference number 4495444 . Please refer same.

If you have further queries please reply to the same email.

MarkSnell
Posts: 50
Joined: Sun Sep 21, 2008 10:05 am
Location: Woy Woy NSW

Re: Previous month's usage

Post by MarkSnell » Wed Oct 19, 2011 7:12 pm

Thank you for sending through the list of last month's calls.

Also, thank you for suggesting to your development team to include the details of the call records even if the bill value is zero.

If they can get that done by next month, that would be wonderful.


All the best

Mark

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Previous month's usage

Post by ShaminG » Wed Oct 19, 2011 7:23 pm

If they can get that done by next month, that would be wonderful.
We will update you with an ETA on this :)

MarkSnell
Posts: 50
Joined: Sun Sep 21, 2008 10:05 am
Location: Woy Woy NSW

Re: Previous month's usage

Post by MarkSnell » Fri Dec 02, 2011 12:23 pm

Six weeks later, I haven't been updated on this, and invoices still do not contain landline information.

What is happening?


All the best

Mark

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Previous month's usage

Post by rukshani » Fri Dec 02, 2011 7:19 pm

MarkSnell wrote:Six weeks later, I haven't been updated on this, and invoices still do not contain landline information.

What is happening?


All the best

Mark
Hi Mark

I have sent you an email with an update on this issue, please refer to it and reply to the same if you have any further concerns on it.

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