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Previous month's usage

Posted: Wed Oct 19, 2011 7:42 am
by MarkSnell
I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?


All the best

Mark

Re: Previous month's usage

Posted: Wed Oct 19, 2011 2:03 pm
by rukshani
MarkSnell wrote:I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?


All the best

Mark
Hi Mark

I'm checking on this for you, will write soon.

Regards
Rukshani

Re: Previous month's usage

Posted: Wed Oct 19, 2011 4:44 pm
by Thushari
MarkSnell wrote:I rely on Exetel's invoices to keep a record of previous months' service usage and often refer to this.

The October 1 bill did not include my landline usage for September.

Is there a way for me to access this? (I can't see a way through Member Facilities.)

Do I now have to copy my landline usage details from the usage meter before the end of the month to ensure I can retain a record?
Hi Mark,

I have replied to your query with email reference number 4495444 . Please refer same.

If you have further queries please reply to the same email.

Re: Previous month's usage

Posted: Wed Oct 19, 2011 7:12 pm
by MarkSnell
Thank you for sending through the list of last month's calls.

Also, thank you for suggesting to your development team to include the details of the call records even if the bill value is zero.

If they can get that done by next month, that would be wonderful.


All the best

Mark

Re: Previous month's usage

Posted: Wed Oct 19, 2011 7:23 pm
by ShaminG
If they can get that done by next month, that would be wonderful.
We will update you with an ETA on this :)

Re: Previous month's usage

Posted: Fri Dec 02, 2011 12:23 pm
by MarkSnell
Six weeks later, I haven't been updated on this, and invoices still do not contain landline information.

What is happening?


All the best

Mark

Re: Previous month's usage

Posted: Fri Dec 02, 2011 7:19 pm
by rukshani
MarkSnell wrote:Six weeks later, I haven't been updated on this, and invoices still do not contain landline information.

What is happening?


All the best

Mark
Hi Mark

I have sent you an email with an update on this issue, please refer to it and reply to the same if you have any further concerns on it.