OCV200/35 plan renewal query - mobile component

[slave1]

Hi there.
My OCV-200/35 plan is due to expire on 1 Feb 2012, according to user facility Manage Services > ADSL
============================================================
Your ADSL Account Plan Details
Service Number: 074xxxxxxx
Plan Type: OCV200/35
Monthly Access Charge: $80.00
Download Limit (Mbyte): 200000
Excess Downloads per Gbyte: $1.00
Service Line Speed: ADSL2+ **
Service Activation Date: 2011-02-01
Contract Period: 12 Months
Initial Contract End Date: 2012-02-01
============================================================

Now when I look at my user facility under View Usage > Mobile, the mobile component of this plan shows a start date of 21 Jan 2011:
============================================================
Mobile Number 04xxxxxxxx
Service Activation Date 21st Jan 2011
Contract Term 12 Months Expiry Date 21st Jan 2012
Monthly Minimum Charge $0.00
Last Mobile Phone Meter Usage Update 25th Jan 2012 : 6:36 pm
Commencement Date of Current Bill Period 1st Jan 2012
Number of Days Since Last Bill 25
Next Billing Date 1st Feb 2012
Monthly Plan CAP-BUNDLE 35
============================================================

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

Thanks in advance, look forward to a response.

[stevecJ]

Hi there.
My OCV-200/35 plan is due to expire on 1 Feb 2012, according to user facility Manage Services > ADSL
============================================================
Your ADSL Account Plan Details
Service Number: 074xxxxxxx
Plan Type: OCV200/35
Monthly Access Charge: $80.00
Download Limit (Mbyte): 200000
Excess Downloads per Gbyte: $1.00
Service Line Speed: ADSL2+ **
Service Activation Date: 2011-02-01
Contract Period: 12 Months
Initial Contract End Date: 2012-02-01
============================================================

Now when I look at my user facility under View Usage > Mobile, the mobile component of this plan shows a start date of 21 Jan 2011:
============================================================
Mobile Number 04xxxxxxxx
Service Activation Date 21st Jan 2011
Contract Term 12 Months Expiry Date 21st Jan 2012
Monthly Minimum Charge $0.00
Last Mobile Phone Meter Usage Update 25th Jan 2012 : 6:36 pm
Commencement Date of Current Bill Period 1st Jan 2012
Number of Days Since Last Bill 25
Next Billing Date 1st Feb 2012
Monthly Plan CAP-BUNDLE 35
============================================================

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

Thanks in advance, look forward to a response.

Hi,

I have passed this to one of my sales colleagues who will look in to this soon

[slave1]

Hi,

I have passed this to one of my sales colleagues who will look in to this soon

Thanks Steve!
(crosses fingers)

[ExetelVoice]

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

In both cases this is no problem. Exetel will soon have 'M' series plans - very similar to Z plans - but with no contract (on a month to month basis), if you prefer. These are being launched in February.

[slave1]

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

In both cases this is no problem. Exetel will soon have 'M' series plans - very similar to Z plans - but with no contract (on a month to month basis), if you prefer. These are being launched in February.

Many thanks guys. Now just waiting on the reversal of the "interim $100" incorrectly billed to me. Will the prices on these M plans be the same as the Z plans?

[rukshani]

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

In both cases this is no problem. Exetel will soon have 'M' series plans - very similar to Z plans - but with no contract (on a month to month basis), if you prefer. These are being launched in February.

Many thanks guys. Now just waiting on the reversal of the "interim $100" incorrectly billed to me.

A billing representative is looking in to it as we speak.

Will the prices on these M plans be the same as the Z plans?

I have asked the voice manager to advise you over it.[/quote]

[rukshani]

If this is the case, can I switch the mobile number attached to this plan over to a Z plan before the end of January so as to take advantage of the discount, without any early breaking fee / penalty?

I also have a second mobile number on a Z8 plan, ordered July 2011, on a 12 month contract. Is it possible to renew this to one of the new Z8 plans (or upgrade to a Z15) to a new 24 month contract without any penalty?

In both cases this is no problem. Exetel will soon have 'M' series plans - very similar to Z plans - but with no contract (on a month to month basis), if you prefer. These are being launched in February.

Many thanks guys. Now just waiting on the reversal of the "interim $100" incorrectly billed to me.

The billing issue has been resolved and you have been sent with en email via Ticket ID: 4794904. Please reply to that email, if you have any further concerns.

[rukshani]

Will the prices on these M plans be the same as the Z plans?

Yes they will. (M8, M15, M29 and M39)

[slave1]

Will the prices on these M plans be the same as the Z plans?

Yes they will. (M8, M15, M29 and M39)

Thanks again Rukshani. Do you know when they will be available to order from User Faciity?

Also, is it fair to assume that a $20 sim postage & activation charge will not apply to customers already on an (Optus wholesale) Exetel mobile service who transfer to a new M plan?

[rukshani]

Will the prices on these M plans be the same as the Z plans?

Yes they will. (M8, M15, M29 and M39)

Thanks again Rukshani. Do you know when they will be available to order from User Faciity?

Also, is it fair to assume that a $20 sim postage & activation charge will not apply to customers already on an (Optus wholesale) Exetel mobile service who transfer to a new M plan?

It will be made available very soon.

No $20 activation fee for existing customers but there will be a plan change fee – for customers converting from existing Z plans.
This will be done in the next few days.

[shinryoku]

I'm in the same boat as OP in that I'm currently on OCV200/19 that has expired 1/02/2012.
I wish to change ADSL component to an OT plan which is available in my members facilities page now.
What would happen to the bundled /19 mobile plan once I change ADSL - will I be contacted by Exetel to select a new plan, and have it changed starting next month?

[remosha]

I'm in the same boat as OP in that I'm currently on OCV200/19 that has expired 1/02/2012.
I wish to change ADSL component to an OT plan which is available in my members facilities page now.
What would happen to the bundled /19 mobile plan once I change ADSL - will I be contacted by Exetel to select a new plan, and have it changed starting next month?

Please send in your request to residentialsales@exetel.com.au stating your request so that we can organize it for you.