a problem i see as urgent please

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soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

a problem i see as urgent please

Post by soaper » Thu Feb 02, 2012 5:20 pm

i have mailed to billing dept but i dont know if they are open now.
i know that they dont necessarily read /reply immediately

i would appreciate if someone would look at my email and read the contents as it relates to an error and privacy issues.
that i think need attention now

thanks

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: a problem i see as urgent please

Post by shoner » Thu Feb 02, 2012 5:51 pm

soaper wrote:i have mailed to billing dept but i dont know if they are open now.
i know that they dont necessarily read /reply immediately

i would appreciate if someone would look at my email and read the contents as it relates to an error and privacy issues.
that i think need attention now

thanks
Please Pm me the ticket number.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: a problem i see as urgent please

Post by soaper » Thu Feb 02, 2012 6:06 pm

shoner wrote:
soaper wrote:i have mailed to billing dept but i dont know if they are open now.
i know that they dont necessarily read /reply immediately

i would appreciate if someone would look at my email and read the contents as it relates to an error and privacy issues.
that i think need attention now

thanks
Please Pm me the ticket number.
there is no reply from billing
so there is no ticket number

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: a problem i see as urgent please

Post by stevecJ » Fri Feb 03, 2012 8:46 am

soaper wrote:
shoner wrote:
soaper wrote:i have mailed to billing dept but i dont know if they are open now.
i know that they dont necessarily read /reply immediately

i would appreciate if someone would look at my email and read the contents as it relates to an error and privacy issues.
that i think need attention now

thanks
Please Pm me the ticket number.
there is no reply from billing
so there is no ticket number
Hi,

I have found billing ticket (4735596) which you have sent on 11th Jan and the last reply was sent by the billing team on 25th Jan.

It appears that the billing team has not received the document(s) and they would like it to be faxed to 02 8030 2100.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: a problem i see as urgent please

Post by soaper » Fri Feb 03, 2012 9:18 am

i sent the content of my email as a PM yesterday as requested to Shoner at 8.29 pm

it has nothing to do with the matter raised in that 4735596

---------

there are two seperate issues
the matter of my change of name .....and yesterday my son again faxed those documents to that fax number and it was reported to have gone thro.
maybe someone can check that

-----------------

then there is the matter that made me raise this thread.
i got no response from billing at all
i wrote to billing@exetel.com.au
i do not want to raise it in the forum really .
i am trying not to be critical especially now i know that JL has died'
if no one has gotten the message.........then would someone please contact me off this forum.
you have my email and my phone number
it is a matter of privacy issues......mine and others

can we leave it at that and have someone speak to me or mail me please

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: a problem i see as urgent please

Post by stevecJ » Fri Feb 03, 2012 10:23 am

soaper wrote:i sent the content of my email as a PM yesterday as requested to Shoner at 8.29 pm

it has nothing to do with the matter raised in that 4735596

---------

there are two seperate issues
the matter of my change of name .....and yesterday my son again faxed those documents to that fax number and it was reported to have gone thro.
maybe someone can check that

-----------------

then there is the matter that made me raise this thread.
i got no response from billing at all
i wrote to billing@exetel.com.au
i do not want to raise it in the forum really .
i am trying not to be critical especially now i know that JL has died'
if no one has gotten the message.........then would someone please contact me off this forum.
you have my email and my phone number
it is a matter of privacy issues......mine and others

can we leave it at that and have someone speak to me or mail me please
I will check with shone and get back to you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: a problem i see as urgent please

Post by shoner » Fri Feb 03, 2012 3:56 pm

I have Pm'ed you, will keep you posted.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: a problem i see as urgent please

Post by soaper » Fri Feb 24, 2012 3:28 pm

this issue is not being understood i think

i have mailed several times and it is clear that what i am saying..........is not being received/perceived on the other end

maybe it is my fault for not explaining it correctly but i sure have tried .
and i resent all the documentation last night again.

would someone senior please look at this issue

i mailed twice last night our time

ticket #4821136

i dont normally complain but in this case i am afraid that i am.........unless i have totally and utterly misunderstood something and am reading something into something that dosnt exist.
in which case i will apolgise for wasting peoples time


thanks

stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: a problem i see as urgent please

Post by stevecJ » Fri Feb 24, 2012 4:08 pm

soaper wrote:this issue is not being understood i think

i have mailed several times and it is clear that what i am saying..........is not being received/perceived on the other end

maybe it is my fault for not explaining it correctly but i sure have tried .
and i resent all the documentation last night again.

would someone senior please look at this issue

i mailed twice last night our time

ticket #4821136

i dont normally complain but in this case i am afraid that i am.........unless i have totally and utterly misunderstood something and am reading something into something that dosnt exist.
in which case i will apolgise for wasting peoples time


thanks
Hi ,

Sorry for any delay in responding to your query - I have passed this to the billing team leader, who will look in to this on priory. Please await an update from her soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: a problem i see as urgent please

Post by soaper » Fri Feb 24, 2012 5:37 pm

thank you

i would hope that if someone reads the two PDF documents enclosed with the two emails from last night that they will see the issue

please dont refer me back again to my own data on my own membership pages

i am complaining about what was sent in the PDF that accompanied my last account that came as an email to me,,,,,3 weeks ago now

i am not overcharged
that is NOT my complaint or query

thanks

Thushari

Re: a problem i see as urgent please

Post by Thushari » Fri Feb 24, 2012 5:54 pm

soaper wrote:i have mailed to billing dept but i dont know if they are open now.
i know that they dont necessarily read /reply immediately

i would appreciate if someone would look at my email and read the contents as it relates to an error and privacy issues.
that i think need attention now

thanks
I have replied to your email with reference 4821136 . Could you please go through and reply to same if you have further queries.

James
Exetel Staff
Posts: 2020
Joined: Mon May 09, 2005 10:27 pm

Re: a problem i see as urgent please

Post by James » Fri Feb 24, 2012 6:42 pm

HI,

If there is still an issue after the email from Thushari, please email me at james@exetel.com.au
James

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: a problem i see as urgent please

Post by soaper » Fri Feb 24, 2012 6:55 pm

James wrote:HI,

If there is still an issue after the email from Thushari, please email me at james@exetel.com.au
James
thanks for the input James

i understand the situation now

all the best

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