New look invoice - feedback

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Shonky
Posts: 71
Joined: Mon Nov 13, 2006 4:19 pm

New look invoice - feedback

Post by Shonky » Mon Oct 01, 2012 12:05 am

A couple of points

Was there a specific reason that the call log was removed from the invoice? I realise it's available in the members control panel but it was convenient in the email invoice. Also in the online version I can't see anyway to look at calls other than the current period.

Also, why have the "intentionally blank" page?

Fahim S
Exetel Staff
Posts: 41
Joined: Wed Mar 21, 2012 9:36 am
Location: Australia

Re: New look invoice - feedback

Post by Fahim S » Mon Oct 01, 2012 8:51 am

Shonky wrote:A couple of points

Was there a specific reason that the call log was removed from the invoice? I realise it's available in the members control panel but it was convenient in the email invoice. Also in the online version I can't see anyway to look at calls other than the current period.

Also, why have the "intentionally blank" page?
Hi !
We will look into this and get back to you soon.

rochana
Exetel Staff
Posts: 14
Joined: Tue Jan 03, 2012 4:25 pm
Location: Sydney

Re: New look invoice - feedback

Post by rochana » Wed Oct 03, 2012 10:27 am

Hi,

First query has been replied to via reference 5708216.
Second query is currently being investigated and we will get back to you soon through the same reference ID.
Thank you.

Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

Re: New look invoice - feedback

Post by Lawrie » Thu Oct 04, 2012 3:31 pm

I would also like to know why this information has dissapeared from the Invoice.
Is there a reason why the answer cannot be posted into the forum?

Lawrie

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: New look invoice - feedback

Post by Thushari » Thu Oct 04, 2012 4:01 pm

Lawrie wrote:I would also like to know why this information has dissapeared from the Invoice.
Is there a reason why the answer cannot be posted into the forum?

Lawrie
Itemized call details for PSTN line should be available in the invoice. Could you please PM your service number for me to check further on this?

casio7131
Posts: 68
Joined: Thu Nov 04, 2004 3:09 pm
Location: NSW (Newcastle)

Re: New look invoice - feedback

Post by casio7131 » Thu Oct 04, 2012 4:47 pm

the itemised list of calls is also missing from my pdf invoice - but it does exist in the "html" invoice.

see pdf invoice 51248128.

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: New look invoice - feedback

Post by Thushari » Thu Oct 04, 2012 7:17 pm

casio7131 wrote:the itemised list of calls is also missing from my pdf invoice - but it does exist in the "html" invoice.

see pdf invoice 51248128.
Itemsied calls details are available now in the PDF format.

dsc68
Posts: 110
Joined: Tue Jan 03, 2006 5:01 pm
Location: Lower Beechmont, Qld

Re: New look invoice - feedback

Post by dsc68 » Mon Oct 22, 2012 1:37 pm

Typo - "VP4 - 50 mins of VOIP calls to movile services"

techoff2
Posts: 27
Joined: Thu Dec 31, 2009 8:13 pm
Location: wagga

Re: New look invoice - feedback

Post by techoff2 » Tue Oct 30, 2012 8:22 am

The new look page provides no useful information for me.
It has a pretty look but I still require an itemised list.
Sometimes change is not needed.

samarium
Posts: 376
Joined: Thu Feb 02, 2006 12:17 am

Re: New look invoice - feedback

Post by samarium » Tue Oct 30, 2012 1:24 pm

techoff2 wrote:The new look page provides no useful information for me.
It has a pretty look but I still require an itemised list.
Sometimes change is not needed.
+1, in fact reduced information density is a negative.

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