Change of Plan Query

[kogi]

Hi,

I am on OTL-C with a pioneer discount

I would like to change to OP4. Can I get the "inc 9000 call minutes" option? Also Do I keep my pioneer discount?

tks
Joe

[shoner]

Hi,

I am on OTL-C with a pioneer discount

I would like to change to OP4. Can I get the "inc 9000 call minutes" option? Also Do I keep my pioneer discount?

tks
Joe

I will get a sales consultant to respond to you.

[James]

Hi,

I am on OTL-C with a pioneer discount

I would like to change to OP4. Can I get the "inc 9000 call minutes" option? Also Do I keep my pioneer discount?

tks
Joe

Yes, your discount remains.

[jimdigris]

We are in an area where there is only a Telstra exchange, and on the Exetel ADSL2+ TE-2E plan and a Telstra homeline phone account, but no longer under contract with either provider. We would like to change to the a new plan, do we:

1. have to pay any "Connection/Transfer fee"?
2. have to pay any "ADSL2+ Line Activation Charge"

Is the ADSL2-R-500 plan abvailable to us?

With the Telephone service charges are National calls capped or just run at 15 cents per min hence a 1 hour call would cost $9.35?

If we are able to change and we order it immediately, when will the change over regarding the ADSL2+ plan occur?

[remosha]

We are in an area where there is only a Telstra exchange, and on the Exetel ADSL2+ TE-2E plan and a Telstra homeline phone account, but no longer under contract with either provider. We would like to change to the a new plan, do we:

1. have to pay any "Connection/Transfer fee"?
2. have to pay any "ADSL2+ Line Activation Charge"

Is the ADSL2-R-500 plan abvailable to us?

With the Telephone service charges are National calls capped or just run at 15 cents per min hence a 1 hour call would cost $9.35?

If we are able to change and we order it immediately, when will the change over regarding the ADSL2+ plan occur?

Currently there's a plan change cost of $20 and a new 12 month contract.
Calls are charged at a rate of 15 cents per minute with a connection fee of 35 cents. Please follow the link provided for more information: http://www.exetel.com.au/a_plan_pricing_adsl_wide.php
If the number qualifies for an ADSL2 connection, the new plan will come into effect the next billing cycle. Please do email residentialsales@exetel.com.au with your service number for us to run a Service Availability check for you.