Provisioning email received from 2005 order?

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JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Provisioning email received from 2005 order?

Post by JamesR » Mon Aug 11, 2014 7:17 pm

Good evening,

About an hour ago, both of the contact email addresses on our account received a provisioning rejection notice for an order which was placed back in 2005 on our original service number. We have moved premises three times since then, and do not have anything to do with that service number.
Exetel has received our supplier's Rejection Advice for your application that was submitted to Exetel on the 2005-09-15.
Has there been a glitch in the system at all? Why did we receive this email again 9 years later?
Regards,

JamesR
Customer since 2005

vbap
Posts: 224
Joined: Tue Feb 17, 2009 3:01 pm
Location: Melbourne

Re: Provisioning email received from 2005 order?

Post by vbap » Mon Aug 11, 2014 7:48 pm

ditto

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Provisioning email received from 2005 order?

Post by JamesR » Mon Aug 11, 2014 7:59 pm

I've since had another email of the same nature, for our current service number, dated last year.
Regards,

JamesR
Customer since 2005

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Provisioning email received from 2005 order?

Post by shoner » Mon Aug 11, 2014 8:28 pm

Hi All,

Please ignore the email that you may have received with subject
Your Exetel service has been rejected"
, it was sent in error.

We apologies for the inconvenience caused.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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