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Provisioning email received from 2005 order?

Posted: Mon Aug 11, 2014 7:17 pm
by JamesR
Good evening,

About an hour ago, both of the contact email addresses on our account received a provisioning rejection notice for an order which was placed back in 2005 on our original service number. We have moved premises three times since then, and do not have anything to do with that service number.
Exetel has received our supplier's Rejection Advice for your application that was submitted to Exetel on the 2005-09-15.
Has there been a glitch in the system at all? Why did we receive this email again 9 years later?

Re: Provisioning email received from 2005 order?

Posted: Mon Aug 11, 2014 7:48 pm
by vbap
ditto

Re: Provisioning email received from 2005 order?

Posted: Mon Aug 11, 2014 7:59 pm
by JamesR
I've since had another email of the same nature, for our current service number, dated last year.

Re: Provisioning email received from 2005 order?

Posted: Mon Aug 11, 2014 8:28 pm
by shoner
Hi All,

Please ignore the email that you may have received with subject
Your Exetel service has been rejected"
, it was sent in error.

We apologies for the inconvenience caused.