Cancellation not correct

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MarcusOFCanberra
Posts: 10
Joined: Mon Sep 10, 2012 10:08 pm
Location: Canberra

Cancellation not correct

Post by MarcusOFCanberra » Tue Aug 12, 2014 7:27 pm

I cancelled my services this afternoon (to take effect at the end of the month) and also requested the set up of access to my emails for 6 months at $30. The email I received says that the email access is not requested.

Could I have this looked at please to insure that;

1. Account will remain active till the end of the month
2. I will have access to my exetel emails for the 6 months requested
3. Email data on the server will not be deleted by a mistake at your end

This sort of thing could have been avoided if I still had the ability to cancel via the management page, or at the least, any mistakes would have been my problem.

Please accept a limited apology if it's just a case of the email not displaying a true account of the provisioning.

Regards

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Cancellation not correct

Post by shoner » Tue Aug 12, 2014 10:09 pm

Hi MarcusOFCanberra,

You should have received an email with the required details from our billing team via ticket id 8230243

Please let feel free to reply to that email if there is more to be done.
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MarcusOFCanberra
Posts: 10
Joined: Mon Sep 10, 2012 10:08 pm
Location: Canberra

Re: Cancellation not correct

Post by MarcusOFCanberra » Wed Aug 13, 2014 11:07 am

Thank you.

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