Cost to Change Service Account Name?

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Gidget
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Cost to Change Service Account Name?

Post by Gidget » Tue Oct 07, 2014 4:39 pm

Hi

Could you please let me know the cost to change an account name for an ADSL service these days?

I can never find anything on the new Exetel website :-( If you could also point me to where on the website I can find the answer to this question I would greatly appreciate it.

Thanks
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or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Thushari
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Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Cost to Change Service Account Name?

Post by Thushari » Tue Oct 07, 2014 5:37 pm

Gidget wrote:Could you please let me know the cost to change an account name for an ADSL service these days?

I can never find anything on the new Exetel website :-( If you could also point me to where on the website I can find the answer to this question I would greatly appreciate it.
Ownership transfer fee for any service would be $100.00.

You will be able locate this fee under "summary of other charges" in terms and conditions.

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Gidget
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Re: Cost to Change Service Account Name?

Post by Gidget » Tue Oct 07, 2014 6:08 pm

Thanks, Thushari, even though it's a bit steep :-)

I've found the relevant spot in the Ts & Cs now. It would, however, make more sense for the "Summary of other charges" to appear in Section 9 (Fees and Charges) of the Ts & Cs, rather than where the "other charges" currently sit - tacked on to the end of the document (seemingly as an afterthought) and not actually attached to any section.

Perhaps you could pass on this feedback "up the line" :-)
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Cost to Change Service Account Name?

Post by Thushari » Tue Oct 07, 2014 6:43 pm

Gidget wrote:Thanks, Thushari, even though it's a bit steep :-)

I've found the relevant spot in the Ts & Cs now. It would, however, make more sense for the "Summary of other charges" to appear in Section 9 (Fees and Charges) of the Ts & Cs, rather than where the "other charges" currently sit - tacked on to the end of the document (seemingly as an afterthought) and not actually attached to any section.

Perhaps you could pass on this feedback "up the line" :-)
Thank you for your feedback. I will escalate your concerns to the management.

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