No reply to email regarding billing

Note: For official invoice and billing responses use billing@exetel.com.au
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Tafkam
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Location: Northern Rivers NSW

No reply to email regarding billing

Post by Tafkam » Thu Oct 16, 2014 9:36 pm

I have already posted this, but for some reason I was redirected to log in again. I apologise if the topic shows up twice.

I emailed billing@exetel.com.au a few days ago with a query about a bill, but have not had a reply yet, or an acknowledgement.

Is there any way to know if they received my email?

ShaminG
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Re: No reply to email regarding billing

Post by ShaminG » Thu Oct 16, 2014 10:11 pm

Tafkam wrote:I have already posted this, but for some reason I was redirected to log in again. I apologise if the topic shows up twice.

I emailed billing@exetel.com.au a few days ago with a query about a bill, but have not had a reply yet, or an acknowledgement.

Is there any way to know if they received my email?
I cannot see any recent inquires to billing team. You will have to send the inquiry again.

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Tafkam
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Location: Northern Rivers NSW

Re: No reply to email regarding billing

Post by Tafkam » Sat Oct 18, 2014 2:35 pm

Annoying, because I sent it directly from the "contact us"part of the web page and don't have it in my Sent folder. Ok, will have to look up the details once again and email.

dbr
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Re: No reply to email regarding billing

Post by dbr » Sun Oct 19, 2014 12:42 pm

Yeah I have found emails to billing have a response rate that can best be described as sporadic. However if you use the online ticket system (https://helpdesk.exetel.com.au/), they have always responded promptly to me.

Imran.Hossen
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No reply to email regarding billing

Post by Imran.Hossen » Mon Oct 20, 2014 2:34 am

Kindly forward us reference number's of billing inquiries which you seem to be having difficulty in resolving.

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Tafkam
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Location: Northern Rivers NSW

Re: No reply to email regarding billing

Post by Tafkam » Mon Oct 20, 2014 3:36 pm

Hi Imran,
I'm not sure what you mean by reference number. The last email I send actually got a reply, an automated one, with the number 8439714 in the subject, which I presume is a ticket number.
Still no actual reply yet.

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KavindaS
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Re: No reply to email regarding billing

Post by KavindaS » Mon Oct 20, 2014 3:43 pm

Tafkam wrote:Hi Imran,
I'm not sure what you mean by reference number. The last email I send actually got a reply, an automated one, with the number 8439714 in the subject, which I presume is a ticket number.
Still no actual reply yet.
That is exactly what we are look in to. I have already informed to the billing team and they will respond to you via the same ticket.

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