Exetel forcing me to change plan?

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Exetel forcing me to change plan?

Postby Franpa on Sat Jul 25, 2015 3:59 am

I really don't want to change lol, the proposed 50GB Peak and 50GB Off-peak plan might be $5 cheaper than our current plan but it's likely ill suited for us and the next tier above it is a ridiculous 1TB plan ($22 dearer). Why Can't I stay on my 500GB anytime plan and just pay an extra $5 or $10 a month or something? :/

The 50/50GB plan also has slower speed throttling if we exceed the quota (128/64kbps instead of 1024/384kbps).

Edit: Not sure why I thought it was $22 dearer, it's actually only $17 dearer.
Edit 2: No, it IS $22 dearer. I need to remember that the phone line rental went up $5 in addition to the internet going up $17.
Last edited by Franpa on Fri Aug 14, 2015 1:27 am, edited 6 times in total.
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Re: Exetel forcing me to change plan?

Postby dbr on Sat Jul 25, 2015 12:19 pm

Franpa wrote:I really don't want to change lol, the proposed 50GB Peak and 50GB Off-peak plan might be $5 cheaper than our current plan but it's likely ill suited for us and the next tier above it is a ridiculous 1TB plan ($23 dearer). Why Can't I stay on my 500GB anytime plan and just pay an extra $5 or $10 a month or something? :/

The 50/50GB plan also has slower speed throttling if we exceed the quota (128/64kbps instead of 1024/768kbps).


Yes, I just received the same letter. Very disappointing. I can understand commercial realities, however a 50% increase is just a little rude, for no appreciable benefit. I regularly use between 150 and 250 GB, so increasing to 1TB is no use whatsoever.

It seems to be the typical predatory umbrella pricing that John Linton so used to despise.
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Re: Exetel forcing me to change plan?

Postby dbr on Sat Aug 01, 2015 2:33 pm

I can't seem to find the cancel plan button that used to exist in the member's facilities. If it is gone how do we give our 30 days notice?
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Re: Exetel forcing me to change plan?

Postby Kaushalya on Sat Aug 01, 2015 11:15 pm

You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1
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Re: Exetel forcing me to change plan?

Postby dbr on Tue Aug 04, 2015 7:43 pm

Kaushalya wrote:You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1


Hi Kaushalya,

Out of interest, what would calling the Sales Team achieve? Surely the plans available are all on the website. Or are you suggesting that if one ring sales you might be offered a plan or discount that is not on the website or available through user facilities?
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Re: Exetel forcing me to change plan?

Postby Amila Fernando on Tue Aug 04, 2015 11:48 pm

dbr wrote:
Kaushalya wrote:You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1


Hi Kaushalya,

Out of interest, what would calling the Sales Team achieve? Surely the plans available are all on the website. Or are you suggesting that if one ring sales you might be offered a plan or discount that is not on the website or available through user facilities?


I have dropped an email to your nominated email, requesting some information. Kindly respond to that email to proceed with your request.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: Exetel forcing me to change plan?

Postby Franpa on Fri Aug 07, 2015 7:55 pm

dbr wrote:
Kaushalya wrote:You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1


Hi Kaushalya,

Out of interest, what would calling the Sales Team achieve? Surely the plans available are all on the website. Or are you suggesting that if one ring sales you might be offered a plan or discount that is not on the website or available through user facilities?

In my case, contacting them achieved nothing.
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Re: Exetel forcing me to change plan?

Postby Amila Fernando on Fri Aug 07, 2015 10:50 pm

Franpa wrote:
dbr wrote:
Kaushalya wrote:You can discuss about the currently available plans with our sales department.
Following are the methods to reach our sales team,
Email: residentialsales@exetel.com.au
Contact number: (02) 8030 1000 / 1300 393 835 - Option 1


Hi Kaushalya,

Out of interest, what would calling the Sales Team achieve? Surely the plans available are all on the website. Or are you suggesting that if one ring sales you might be offered a plan or discount that is not on the website or available through user facilities?

In my case, contacting them achieved nothing.


Hi Franpa,

I have requested our sales team to look into this, they will get back to you shortly.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
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Re: Exetel forcing me to change plan?

Postby Franpa on Mon Aug 10, 2015 5:03 pm

I was contacted before you made that last forum post but not after you made that post. Basically I was told that nothing could be done. I can either go with with the 100GB plan for $5 less or the 1TB plan for $22 more, no alternative was offered other than to churn away.
Last edited by Franpa on Fri Aug 14, 2015 1:26 am, edited 1 time in total.
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Re: Exetel forcing me to change plan?

Postby natashaf on Mon Aug 10, 2015 6:04 pm

Hi,

A sales representative will get in touch with you on your mobile.

Regards,

Natasha F
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Re: Exetel forcing me to change plan?

Postby Franpa on Mon Aug 10, 2015 7:05 pm

Just got a call from them, the best they can offer is 1 month of free internet service but other than that nothing can be done. With the 1 month free, the 1TB plan would work out to $52.25 per month and considering what other ISP's are offering, $52.25 + $25 phone rental actually doesn't seem that bad. It's just a huge, unexpected jump up in price that made me question sticking around.
Last edited by Franpa on Fri Aug 14, 2015 1:25 am, edited 1 time in total.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHZ | ASUS P6T Motherboard | 24GB DDR3 1500MHZ RAM | Gigabyte Geforce 760 4GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem
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Re: Exetel forcing me to change plan?

Postby KavindaS on Tue Aug 11, 2015 12:47 am

Franpa wrote:Just got a call from them, the best they can offer is 1 month of free internet service but other than that nothing can be done. With the 1 month free, the 1TB plan would work out to $52.25 per month and considering what other ISP's are offering, $52.25 + $20 phone rental actually doesn't seem that bad. It's just a huge, unexpected jump up in price that made me question sticking around.


For further inquiries you may directly contact them on 0280301000 / 1300788141...
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Re: Exetel forcing me to change plan?

Postby Franpa on Fri Aug 14, 2015 1:28 am

Fixed a bunch of prices mentioned in all my previous posts in this thread. I was being really, really bad at maths lol.
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