500GB plan - shaping or surcharge for over usage

Note: For official invoice and billing responses use billing@exetel.com.au
Post Reply
ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

500GB plan - shaping or surcharge for over usage

Post by ManUtdFans » Tue Sep 08, 2015 9:55 am

I am on O Bundle – 500GB plan ($49.9), I am not sure will the connection speed be reduced or I will need to pay for additional data usage once it is over 500GB?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: 500GB plan - shaping or surcharge for over usage

Post by angelos » Tue Sep 08, 2015 10:00 am

Usually that plan shapes the service upon exceeding the monthly usage quota.

However please PM me your service number so I can double check this and give you a confirmation.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: 500GB plan - shaping or surcharge for over usage

Post by angelos » Tue Sep 08, 2015 10:17 am

ManUtdFans wrote:I am on O Bundle – 500GB plan ($49.9), I am not sure will the connection speed be reduced or I will need to pay for additional data usage once it is over 500GB?
I received your PM and checked your service number out and yes, you will only be shaped and will not be charged for any excess usage.

ManUtdFans
Posts: 221
Joined: Wed Aug 18, 2004 3:01 pm

Re: 500GB plan - shaping or surcharge for over usage

Post by ManUtdFans » Tue Sep 08, 2015 11:03 am

Thanks

Post Reply