Thinking about switching plans

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Jasmin Sehic
Posts: 7
Joined: Tue Jan 04, 2011 7:29 pm
Location: Perth

Thinking about switching plans

Post by Jasmin Sehic » Sun Feb 14, 2016 8:56 pm

I am currently on an "old" plan that was $33 which also has the $10 surcharge making it $43 per month.
In MyExetel I can see that I can now switch to A - Standalone - 300 GB plan for a fee of $19.99 and the new monthly charge will be $39.99.

I just want to confirm if I do make this switch the $10 surcharge won't carry over as well??

Thanks

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Amila Fernando
Forum Admin
Posts: 367
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: Thinking about switching plans

Post by Amila Fernando » Sun Feb 14, 2016 11:16 pm

Jasmin Sehic wrote:I am currently on an "old" plan that was $33 which also has the $10 surcharge making it $43 per month.
In MyExetel I can see that I can now switch to A - Standalone - 300 GB plan for a fee of $19.99 and the new monthly charge will be $39.99.

I just want to confirm if I do make this switch the $10 surcharge won't carry over as well??

Thanks
Hi Jasmin,

Exetel is currently looking into this. You will receive a response shortly.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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natashaf
Exetel Staff
Posts: 45
Joined: Thu May 02, 2013 12:00 pm
Location: Colombo

Re: Thinking about switching plans

Post by natashaf » Mon Feb 15, 2016 9:13 am

Hi Jasmin,

A sales representative will be in touch with you about the plan change options.

Regards,

Natasha

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remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Thinking about switching plans

Post by remosha » Tue Feb 16, 2016 12:14 pm

Hi Jasmin,

The surcharge will be removed once you switch to a new plan.

Regards,
Remosha

Jasmin Sehic
Posts: 7
Joined: Tue Jan 04, 2011 7:29 pm
Location: Perth

Re: Thinking about switching plans

Post by Jasmin Sehic » Tue Feb 16, 2016 10:24 pm

Thank you. I have applied for the new plan. How quickly will the plan change and will there be any down time?

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KavindaS
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Posts: 1852
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Thinking about switching plans

Post by KavindaS » Tue Feb 16, 2016 11:05 pm

Jasmin Sehic wrote:Thank you. I have applied for the new plan. How quickly will the plan change and will there be any down time?
I could see the plan change request you have made from the current Plan AAA to the requested Plan A - Standalone - 300 GB. Once this is submitted, you will get a confirmation about the completing dates. since this is under the same infrastructure, there shouldn't be any service down time.

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