How to cancel service?

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tommcm1200
Posts: 10
Joined: Wed Jan 31, 2007 12:18 pm
Location: St Kilda, Victoria

How to cancel service?

Post by tommcm1200 » Wed May 04, 2016 8:15 pm

Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.

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Amila Fernando
Forum Admin
Posts: 367
Joined: Tue Jul 06, 2010 11:59 am
Location: Australia

Re: How to cancel service?

Post by Amila Fernando » Wed May 04, 2016 11:13 pm

tommcm1200 wrote:Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.
Could you please PM your service details/Customer ID, so we can have a look into this.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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brumer
Posts: 54
Joined: Tue Jun 02, 2009 9:40 pm
Location: Kingston SE, S.A.

Re: How to cancel service?

Post by brumer » Sat Aug 13, 2016 10:20 am

Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)

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devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: How to cancel service?

Post by devindag » Sat Aug 13, 2016 10:24 am

brumer wrote:Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
Could you please PM your service details/Customer ID, so we can have a look into this.

brumer
Posts: 54
Joined: Tue Jun 02, 2009 9:40 pm
Location: Kingston SE, S.A.

Re: How to cancel service?

Post by brumer » Sat Aug 13, 2016 10:34 am

pm sent.

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devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: How to cancel service?

Post by devindag » Sat Aug 13, 2016 10:38 am

brumer wrote:pm sent.
We will look in to this and get back to you

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