How to cancel service?

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How to cancel service?

Postby tommcm1200 on Wed May 04, 2016 9:15 pm

Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.
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Re: How to cancel service?

Postby Amila Fernando on Thu May 05, 2016 12:13 am

tommcm1200 wrote:Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.


Could you please PM your service details/Customer ID, so we can have a look into this.
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Re: How to cancel service?

Postby brumer on Sat Aug 13, 2016 11:20 am

Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
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Re: How to cancel service?

Postby devindag on Sat Aug 13, 2016 11:24 am

brumer wrote:Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)


Could you please PM your service details/Customer ID, so we can have a look into this.
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Re: How to cancel service?

Postby brumer on Sat Aug 13, 2016 11:34 am

pm sent.
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Re: How to cancel service?

Postby devindag on Sat Aug 13, 2016 11:38 am

brumer wrote:pm sent.


We will look in to this and get back to you
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