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How to cancel service?

Posted: Wed May 04, 2016 8:15 pm
by tommcm1200
Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.

Re: How to cancel service?

Posted: Wed May 04, 2016 11:13 pm
by Amila Fernando
tommcm1200 wrote:Hi,

I want to cancel my service as I have moved to a different provider. How can this be done? I couldn't find anywhere on the web portal that suggested how to do this.

Thanks.
Could you please PM your service details/Customer ID, so we can have a look into this.

Re: How to cancel service?

Posted: Sat Aug 13, 2016 10:20 am
by brumer
Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)

Re: How to cancel service?

Posted: Sat Aug 13, 2016 10:24 am
by devindag
brumer wrote:Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well.
I've sent an email to billing to cancel it & will see if that works. (on Monday of course!)
Could you please PM your service details/Customer ID, so we can have a look into this.

Re: How to cancel service?

Posted: Sat Aug 13, 2016 10:34 am
by brumer
pm sent.

Re: How to cancel service?

Posted: Sat Aug 13, 2016 10:38 am
by devindag
brumer wrote:pm sent.
We will look in to this and get back to you