Billing Issue

Note: For official invoice and billing responses use billing@exetel.com.au
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JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

Billing Issue

Post by JaGuR » Sat May 28, 2016 4:59 pm

Hi guys, I have switched to NBN but am still being charged for ADSL.

I rang to sort the problem out a couple of weeks ago and they said I needed to send an email requesting my ADSL to be cancelled and for the bill to be adjusted, I think I may have typed in the incorrect email address as i haven't had a response.

Could somebody please follow this up for me as the invoice is due to be billed on the 1st of June and it needs to have the adjustment made.

Regards Glenn

sachindaL
Exetel Staff
Posts: 71
Joined: Fri Jul 18, 2014 5:40 pm
Location: Sydney

Re: Billing Issue

Post by sachindaL » Sat May 28, 2016 11:10 pm

Hi Glenn,

We will look into this and get back to you.

Cheers :D

JaGuR
Posts: 47
Joined: Tue Feb 05, 2008 9:30 am
Location: sunshine coast

Re: Billing Issue

Post by JaGuR » Mon May 30, 2016 2:26 pm

Thanks,

It now seems my nbn connection is being canceled instead of my adsl connection.

I rang and somebody will get back to me :(

Thushari
Exetel Staff
Posts: 85
Joined: Mon Mar 28, 2011 5:39 pm
Location: Sydney

Re: Billing Issue

Post by Thushari » Mon May 30, 2016 3:36 pm

Hi Glenn,

As informed via email and telephone conversation, your ADSL service has been cancelled and a pro-rata credit has been arranged.

Cheers :)

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