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Billing Issue

Posted: Sat May 28, 2016 4:59 pm
by JaGuR
Hi guys, I have switched to NBN but am still being charged for ADSL.

I rang to sort the problem out a couple of weeks ago and they said I needed to send an email requesting my ADSL to be cancelled and for the bill to be adjusted, I think I may have typed in the incorrect email address as i haven't had a response.

Could somebody please follow this up for me as the invoice is due to be billed on the 1st of June and it needs to have the adjustment made.

Regards Glenn

Re: Billing Issue

Posted: Sat May 28, 2016 11:10 pm
by sachindaL
Hi Glenn,

We will look into this and get back to you.

Cheers :D

Re: Billing Issue

Posted: Mon May 30, 2016 2:26 pm
by JaGuR
Thanks,

It now seems my nbn connection is being canceled instead of my adsl connection.

I rang and somebody will get back to me :(

Re: Billing Issue

Posted: Mon May 30, 2016 3:36 pm
by Thushari
Hi Glenn,

As informed via email and telephone conversation, your ADSL service has been cancelled and a pro-rata credit has been arranged.

Cheers :)