Transfer from ADSL2 to FTTN plans

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gong_guy
Posts: 209
Joined: Mon Oct 11, 2004 11:06 am

Transfer from ADSL2 to FTTN plans

Post by gong_guy » Sat Jun 25, 2016 12:57 pm

Hello

My area went live this week for FTTN, I would like to do a transfer from my ADSL2 plan to an NBN plan very soon.

A few questions.

How do I do that ? In the User Area or do I go through the new sign up process?

Can I do it without a substantial break in service?

Do I have to give the 30 days notice on ADSL or do I just switch over?

I would like to transfer my phone number and buy a modem from Exetel too.

Lastly ... Do I keep my Pioneer Discount? :D

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devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: Transfer from ADSL2 to FTTN plans

Post by devindag » Sat Jun 25, 2016 2:51 pm

gong_guy wrote:Hello

My area went live this week for FTTN, I would like to do a transfer from my ADSL2 plan to an NBN plan very soon.

A few questions.

How do I do that ? In the User Area or do I go through the new sign up process?

Can I do it without a substantial break in service?

Do I have to give the 30 days notice on ADSL or do I just switch over?

I would like to transfer my phone number and buy a modem from Exetel too.

Lastly ... Do I keep my Pioneer Discount? :D
Hi,

You could con tact our ales department on (02) 8030 1000 - Option 1 OR on 1300 393 835 - Option 1 and speak to them where all your queries will be answered. Alternately you could PM me the details of your existing service details and your mobile number and we can arrange someone to call you on it.

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