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Late bill now paid via direct debit, service still suspended

Posted: Sat May 13, 2017 8:56 am
by slave1
I don't like my chances it being a weekend but I've been down for 2 days now since the debit came out of my account. Please let me know where I need to send my service number for immediate action. No reply from billing email, please advise.

Re: Late bill now paid via direct debit, service still suspe

Posted: Sat May 13, 2017 2:38 pm
by HimaJ
PM me your service number / customer ID and I will look in to this with high priority.

Re: Late bill now paid via direct debit, service still suspe

Posted: Sat May 13, 2017 3:16 pm
by slave1
Hi Himaj, PM sent
Thank you

Re: Late bill now paid via direct debit, service still suspe

Posted: Sat May 13, 2017 6:28 pm
by James
Can you please try rebooting your modem