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First two month free, but billed?

Posted: Wed Sep 05, 2018 3:15 pm
by MichaelL
Hi.

Just returned to an Exetel service, having moved back to the city. I took up the 12 month contract with the first two months free, but have just received a bill for the first month. Is the discount applied later?

Michael

Re: First two month free, but billed?

Posted: Wed Sep 05, 2018 4:21 pm
by sankap
Hi Michael,

Yes, since you were only issued a prorated invoice, the 2 free months credit will be applied to your next 2 full monthly invoices.

Re: First two month free, but billed?

Posted: Thu Sep 06, 2018 4:28 pm
by MichaelL
Thanks, Sankap.