Changing Plans Query

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leithant
Posts: 46
Joined: Mon Mar 06, 2006 7:21 pm

Changing Plans Query

Post by leithant » Wed May 08, 2019 6:05 pm

Hi, I ran out of data on my ADSL ( old plan) and had my speed shaped, so I changed plan to unlimited. It sounds like I should be given the new plan immediately and start a new month of data. However I'm still shaped.
Is this just taking a while?

Regards,
Leith

nicoler
Exetel Staff
Posts: 121
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Changing Plans Query

Post by nicoler » Wed May 08, 2019 7:53 pm

HI

As per our records the plan change has come in to effect and the speed shaping removed.

Kind Regards

Nicole

leithant
Posts: 46
Joined: Mon Mar 06, 2006 7:21 pm

Re: Changing Plans Query

Post by leithant » Wed May 08, 2019 8:41 pm

Thanks a lot for the reply. Rebooted the modem and now back to normal.

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