Page 1 of 1

Changing Plans Query

Posted: Wed May 08, 2019 6:05 pm
by leithant
Hi, I ran out of data on my ADSL ( old plan) and had my speed shaped, so I changed plan to unlimited. It sounds like I should be given the new plan immediately and start a new month of data. However I'm still shaped.
Is this just taking a while?

Regards,
Leith

Re: Changing Plans Query

Posted: Wed May 08, 2019 7:53 pm
by nicoler
HI

As per our records the plan change has come in to effect and the speed shaping removed.

Kind Regards

Nicole

Re: Changing Plans Query

Posted: Wed May 08, 2019 8:41 pm
by leithant
Thanks a lot for the reply. Rebooted the modem and now back to normal.