VOIP Phone Service Line Rental Charge

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machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

VOIP Phone Service Line Rental Charge

Post by machine » Thu Oct 17, 2019 11:32 am

Hi,

When purchasing an NBN package, is the VOIP line included in the NBN package...… pay for calls as you go.

Thanks

nicoler
Exetel Staff
Posts: 124
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: VOIP Phone Service Line Rental Charge

Post by nicoler » Thu Oct 17, 2019 7:02 pm

machine wrote:
Thu Oct 17, 2019 11:32 am
Hi,

When purchasing an NBN package, is the VOIP line included in the NBN package...… pay for calls as you go.

Thanks
HI

You have the option to add a VOIP pack with the plan. The Unlimited call pack is $10 extra with the unlimited fiber service.

Kind Regards

Nicole

James
Exetel Staff
Posts: 1992
Joined: Mon May 09, 2005 10:27 pm

Re: VOIP Phone Service Line Rental Charge

Post by James » Thu Oct 17, 2019 8:14 pm

You can email/call sales and ask for the PAYG VoIP package....

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP Phone Service Line Rental Charge

Post by machine » Fri Oct 18, 2019 7:19 am

So there is no rental charge for the VOIP line...

is it included in the NBN package?

I RANG SALES AND THEY WERE LOOKING INTO THE RENTAL CHARGE ON MY BILL BUT THEY HAVE NOT RESPONDED...SALES SAID THEY WOULD EMAIL ME!!!

When are sales going to respond...if at all!!!

nicoler
Exetel Staff
Posts: 124
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: VOIP Phone Service Line Rental Charge

Post by nicoler » Fri Oct 18, 2019 2:08 pm

machine wrote:
Fri Oct 18, 2019 7:19 am
So there is no rental charge for the VOIP line...

is it included in the NBN package?

I RANG SALES AND THEY WERE LOOKING INTO THE RENTAL CHARGE ON MY BILL BUT THEY HAVE NOT RESPONDED...SALES SAID THEY WOULD EMAIL ME!!!

When are sales going to respond...if at all!!!
Hi

Kindly PM your service details and we will look in to this further. With the VOIP plans you have the option to purchase the $10 unlimited call pack or the Pay as you go option.

Kind Regards

Nicole

machine
Posts: 164
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: VOIP Phone Service Line Rental Charge

Post by machine » Fri Oct 18, 2019 2:43 pm

Exetel Sales have resolved the problem.

Thanks

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