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pay live option

Posted: Thu Oct 24, 2019 7:24 am
by Mick.G
I would like to know every time i go to pay my bill the "Pay live" option is missing ? and also can not pay by credit/Debit card! , Will this ever be resolved !! :shock:

Re: pay live option

Posted: Thu Oct 24, 2019 10:49 am
by James
Why not just pay via direct debit each month?

Re: pay live option

Posted: Thu Oct 24, 2019 11:54 am
by Mick.G
James wrote:
Thu Oct 24, 2019 10:49 am
Why not just pay via direct debit each month?
Because that doesn't work also.

Re: pay live option

Posted: Thu Oct 24, 2019 2:41 pm
by KavindaS
Mick.G wrote:
Thu Oct 24, 2019 11:54 am
James wrote:
Thu Oct 24, 2019 10:49 am
Why not just pay via direct debit each month?
Because that doesn't work also.
Can you confirm a ticket reference number here or provide the service number details via a PM, and I will check with the accounts receivable department ?

Re: pay live option

Posted: Fri Oct 25, 2019 9:42 pm
by KavindaS
KavindaS wrote:
Thu Oct 24, 2019 2:41 pm
Mick.G wrote:
Thu Oct 24, 2019 11:54 am
James wrote:
Thu Oct 24, 2019 10:49 am
Why not just pay via direct debit each month?
Because that doesn't work also.
Can you confirm a ticket reference number here or provide the service number details via a PM, and I will check with the accounts receivable department ?
PM received and thanks. I got the accounts receivable team to email you via the ticket reference 16248657. You may reply to them for any further questions.

Re: pay live option

Posted: Sat Oct 26, 2019 6:36 am
by Mick.G
Finally got to pay my bill . Done.