Unplanned ADSL Network Outage - Multiple Suburbs, WA

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AroshJ
Exetel Staff
Posts: 375
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by AroshJ » Fri Oct 06, 2017 7:08 pm

Locations Affected: Multiple Suburbs, WA

Event Start : 06-10-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 339
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - Multiple Suburbs, WA

Post by shehanw » Mon Oct 09, 2017 5:13 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologize for any inconvenience caused.

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