Unplanned ADSL Network Outage - National

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Unplanned ADSL Network Outage - National

Postby nilushid on Tue Oct 24, 2017 3:56 pm

Location Affected: National

Event Start : 24-10-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 188
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Postby nilushid on Tue Oct 24, 2017 10:34 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 188
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Postby nilushid on Wed Oct 25, 2017 10:20 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 188
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Postby AroshJ on Wed Oct 25, 2017 10:22 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Postby AroshJ on Thu Oct 26, 2017 10:39 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Postby nilushid on Fri Oct 27, 2017 10:17 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 188
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Postby nilushid on Mon Oct 30, 2017 9:51 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
nilushid
Exetel Staff
 
Posts: 188
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Postby shehanw on Tue Oct 31, 2017 9:36 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
shehanw
Exetel Staff
 
Posts: 309
Joined: Mon Sep 16, 2013 9:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - National

Postby AroshJ on Wed Nov 01, 2017 10:44 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Postby AroshJ on Thu Nov 02, 2017 10:43 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Postby AroshJ on Fri Nov 03, 2017 10:29 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
AroshJ
Exetel Staff
 
Posts: 274
Joined: Fri May 29, 2015 5:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Postby shehanw on Sat Nov 04, 2017 3:35 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.
shehanw
Exetel Staff
 
Posts: 309
Joined: Mon Sep 16, 2013 9:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - National

Postby HimaJ on Sun Nov 05, 2017 9:28 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
HimaJ
Exetel Staff
 
Posts: 168
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - National

Postby NIrmitha on Mon Nov 06, 2017 2:37 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
NIrmitha
Exetel Staff
 
Posts: 172
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - National

Postby NIrmitha on Thu Nov 09, 2017 4:04 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
NIrmitha
Exetel Staff
 
Posts: 172
Joined: Wed Jan 06, 2010 1:05 pm


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