Unplanned ADSL Network Outage - National

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nilushid
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Posts: 312
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Network Outage - National

Post by nilushid » Tue Oct 24, 2017 3:56 pm

Location Affected: National

Event Start : 24-10-2017

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 312
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Post by nilushid » Tue Oct 24, 2017 10:34 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 312
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Post by nilushid » Wed Oct 25, 2017 10:20 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
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Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Post by AroshJ » Wed Oct 25, 2017 10:22 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Post by AroshJ » Thu Oct 26, 2017 10:39 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 312
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Post by nilushid » Fri Oct 27, 2017 10:17 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 312
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - National

Post by nilushid » Mon Oct 30, 2017 9:51 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 340
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - National

Post by shehanw » Tue Oct 31, 2017 9:36 am

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Post by AroshJ » Wed Nov 01, 2017 10:44 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Post by AroshJ » Thu Nov 02, 2017 10:43 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - National

Post by AroshJ » Fri Nov 03, 2017 10:29 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 340
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Unplanned ADSL Network Outage - National

Post by shehanw » Sat Nov 04, 2017 3:35 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR. But the supplier has done a temporary fix to minimize the number of impacted services.

Exetel apologizes for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 174
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - National

Post by HimaJ » Sun Nov 05, 2017 9:28 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - National

Post by NIrmitha » Mon Nov 06, 2017 2:37 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned ADSL Network Outage - National

Post by NIrmitha » Thu Nov 09, 2017 4:04 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

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