Possible Fibre Network Outage - Multiple Suburbs, QLD

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shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Possible Fibre Network Outage - Multiple Suburbs, QLD

Post by shehanw » Fri Dec 01, 2017 9:19 am

Event Notification

Location Affected: Multiple Suburbs, QLD

Event Start Time: 01/12/2017 AM

Products Impacted : Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues on the service.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have caused.

shehanw
Exetel Staff
Posts: 344
Joined: Mon Sep 16, 2013 8:36 pm
Location: Australia

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Post by shehanw » Fri Dec 01, 2017 11:44 am

Update

The possible outage situation is still ongoing. Our network engineers are currently working on this issue.

Root cause : Still Investigating

Exetel apologize for any inconvenience this may have caused.

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Possible Fibre Network Outage - Multiple Suburbs, QLD

Post by NIrmitha » Fri Dec 01, 2017 3:51 pm

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

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