Unplanned Fibre Network Outage - Lara, Victoria

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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Unplanned Fibre Network Outage - Lara, Victoria

Post by NIrmitha » Thu Jan 11, 2018 12:10 pm

Event Notification

Location Affected: Lara, Victoria

Event Start Time: 11th January 2018 around 11.05am

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Lara, Victoria

Post by NIrmitha » Thu Jan 11, 2018 8:10 pm

Update

Root cause : Fiber break in the area.

ETR (Estimated time of resolution): 11/01/2018 10.00 pm

Exetel apologizes for any inconvenience this may have cause

AroshJ
Exetel Staff
Posts: 375
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Lara, Victoria

Post by AroshJ » Thu Jan 11, 2018 9:55 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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