Unplanned Fibre Network Outage - Lara, Victoria

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Unplanned Fibre Network Outage - Lara, Victoria

Postby NIrmitha on Thu Jan 11, 2018 12:10 pm

Event Notification

Location Affected: Lara, Victoria

Event Start Time: 11th January 2018 around 11.05am

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause
NIrmitha
Exetel Staff
 
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Lara, Victoria

Postby NIrmitha on Thu Jan 11, 2018 8:10 pm

Update

Root cause : Fiber break in the area.

ETR (Estimated time of resolution): 11/01/2018 10.00 pm

Exetel apologizes for any inconvenience this may have cause
NIrmitha
Exetel Staff
 
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Unplanned Fibre Network Outage - Lara, Victoria

Postby AroshJ on Thu Jan 11, 2018 9:55 pm

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
AroshJ
Exetel Staff
 
Posts: 361
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka


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