Unplanned Major Network Outage-Multiple Suburbs, NSW & VIC

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nilushid
Exetel Staff
Posts: 342
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Major Network Outage-Multiple Suburbs, NSW & VIC

Post by nilushid » Fri Feb 09, 2018 1:03 pm

Location Affected: Multiple Suburbs, NSW & VIC

Event Start : 09-02-2018

Products Impacted: All Voice and Data

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still Investigating

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologies for any inconvenience this may have caused

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re:Unplanned Major Network Outage-Multiple Suburbs,NSW & V

Post by AroshJ » Fri Feb 09, 2018 10:25 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologies for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 315
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Post by rehanj » Sat Feb 10, 2018 9:13 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Post by AroshJ » Sat Feb 10, 2018 10:00 pm

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 315
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Post by rehanj » Sun Feb 11, 2018 8:47 am

Update : Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 342
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Post by nilushid » Sun Feb 11, 2018 10:12 pm

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 315
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Major Network Outage-Multiple Suburbs, NSW & V

Post by rehanj » Mon Feb 12, 2018 10:11 am

Update

Our supplier advises that the outage has been successfully Restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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