Possible Fibre Network Outage - Pakenham, VIC

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rehanj
Exetel Staff
Posts: 292
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Possible Fibre Network Outage - Pakenham, VIC

Post by rehanj » Thu Apr 05, 2018 10:47 am

Locations Affected : Pakenham, VIC

Event Start : 05/04/2018

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still under investigation.

Estimated Resolution : The supplier is unable to provide us with an ETR at this stage

Once the outage has been restored kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

AroshJ
Exetel Staff
Posts: 376
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Possible Fibre Network Outage - Pakenham, VIC

Post by AroshJ » Thu Apr 05, 2018 10:08 pm

Update : Supplier has perform a full reset on the services.

Additional Information: Most of the services are now online. Please retest the service and contact Exetel if the issue persists.

Exetel apologizes for any inconvenience this may have caused.

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