Unplanned Fibre Network Outage - Jordan Springs, NSW

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Dhilshan
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Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by Dhilshan » Fri Jun 08, 2018 8:41 am

Event Notification

Location Affected: Jordan Springs, NSW

Event Start Time: 08-06-2018

Products Impacted : Fibre

Additional Information: Customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

ETR : Our Supplier cannot provide an Estimated Time of Resolution at this time.

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by nilushid » Fri Jun 08, 2018 6:41 pm

Update:

Outage is still ongoing.

The supplier has confirmed that the root cause for this outage is a fiber break. They already had sent field technicians to the to the location.

Due to the complexity of the outage, our wholesale supplier is unable to provide us with an Estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 278
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by nilushid » Fri Jun 08, 2018 10:28 pm

Update:

Outage is still ongoing.

The supplier has confirmed that the field technicians are on site and replacing the fibre cable .

Our wholesale supplier is looking forward to finish the work soon , however they haven't given us with an Exact time of resolution.

Exetel apologizes for any inconvenience this may have caused.

rehanj
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Location: Colombo

Re: Unplanned Fibre Network Outage - Jordan Springs, NSW

Post by rehanj » Sat Jun 09, 2018 8:59 am

Update

Our supplier advises that the outage has been successfully restored.

The Root Cause of the Outage was a Fibre break.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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