Unplanned ADSL Network Outage - Multiple Suburbs , NSW

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nilushid
Exetel Staff
Posts: 293
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned ADSL Network Outage - Multiple Suburbs , NSW

Post by nilushid » Fri Jul 06, 2018 12:38 pm

Location Affected: Multiple Suburbs , NSW

Event Start : 06-07-2018

Products Impacted: ADSL

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Hardware Failure

Estimated Resolution : No Estimated Time of Resolution

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Dushyanthan
Exetel Staff
Posts: 6
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Multiple Suburbs , NSW

Post by Dushyanthan » Fri Jul 06, 2018 10:36 pm

Update

Outage is still ongoing.

Our supplier confirmed Fiber Team onsite at joint 5.7Kms from Clarence St DC, have commenced splicing.

Our supplier could not provide an Estimated Time of Restoration as of yet.

Apologies for the inconvenience caused

rehanj
Exetel Staff
Posts: 280
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Multiple Suburbs , NSW

Post by rehanj » Sat Jul 07, 2018 9:30 am

Update

The outage has been successfully Restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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