Possible Fibre Network Outage - Multiple Suburbs, WA

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rehanj
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Location: Colombo

Possible Fibre Network Outage - Multiple Suburbs, WA

Post by rehanj » Thu Sep 13, 2018 11:41 am

Event Notification

Location Affected : Multiple Suburbs, WA

Start time of event: 13/09/2018

Products Impacted: Fibre

Additional Information: Some customers in the above mentioned area may experience connectivity issues.

ETR : The wholesale supplier is unable to provide an Estimated time of resolution at this stage

Root cause : The supplier is still investigating to identify the root cause of the service issue

Exetel apologizes for any inconvenience this may have caused

nilushid
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Location: sydney

Re: Possible Fibre Network Outage - Multiple Suburbs, WA

Post by nilushid » Thu Sep 13, 2018 9:34 pm

Update:

Outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of resolution

Exetel apologizes for any inconvenience this may have caused.

nilushid
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Posts: 377
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Possible Fibre Network Outage - Multiple Suburbs, WA

Post by nilushid » Fri Sep 14, 2018 8:32 am

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

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